Frequently asked questions

Whether you're wanting to know the difference between staying in a hotel or apartment, or you want to know more about what to expect from a Flexi-lets property, you'll find the answers right here...

What is a serviced apartment?

Serviced accommodation is both easy & flexible. You can stay in our apartments from 1 night, through to 1 year, but only need to give a relatively short notice period if your plans change at short notice.  For convenience, there is only one price to pay, which includes all the usual utility bills, plus Wi Fi.  In addition to this, to make your stay even more enjoyable, we include a weekly clean, change of linens/towels & provide a welcome pack on arrival.

Why should I use Flexi-Lets?

At Flexi-Lets we offer a friendly, personal service combined with great locations, quality properties & competitive pricing.

Hotel or Apartment ?

Although Flexi-Lets is mainly an apartment business, we also work closely with hotels as they may form part of our Clients travel plan.  Sometimes a hotel is preferred for the first few nights, followed by an apartment for the longer term.

Benefits of an apartment include space & privacy, as well as the added bonus of a kitchen (including oven/hob, often a dishwasher, washer/dryer), which helps provide a sense of  “living” in a place rather than just “visiting”.  Apartments can be cost effective too, often saving 30% on a hotel bedroom, plus providing one price for the entire stay. (Often hotel pricing varies from night to night.

What are the corporate benefits of a Flexi-Lets apartment ?

Specially negotiated rates & pricing per apartment, not per person. Rates are also consistent & employees benefit from the additional facilities an apartment can offer, particularly being able to purchase & cook their own food.

What should I expect to find in a Flexi-Lets apartment?

All Flexi-Lets apartments include fully equipped kitchens (toaster, kettle, microwave, fridge/freezer, oven/hob, washer/dryer, cutlery, crockery, glasses, saucepans, chopping boards and all cooking utensils). Bathrooms are equipped with showers, fresh towels & a range of sample toiletries. Bedrooms will usually have at least one large wardrobe (with a few hangers), one hairdryer per flat, bedside lamps/tables, a chest of drawers, iron & board, in addition to a comfy double bed complete with fresh bedding/linen. Living areas are equipped with modern sofas / chairs, a coffee table, a dining area, flatscreen TV( with Freesat or Freeview),a DVD players & mini Hi-Fi.

How do I book with you ?

Just phone us on 0845 241 7060 or contact us via our website or email. One of our friendly team will be delighted to help you & can chat through any queries. All reservations are subject to our terms and conditions.

Flexi-Lets can take bookings from 1 night! We also have no limit on the length of a booking, as some of our guests feel so “at home” they stay with us for several years.

At the time of booking we will advise the notice period you need to provide to cancel or extend a booking.  We are happy to negotiate, for special circumstances. As a guide the average notice period for a 28 day booking, is 7 nights.

Once we have organised the payment method for your booking, Flexi-Lets will send you a written confirmation of your booking via email.

To collect your keys will will take your contact details & an approx arrival time.  We will then arrange a key appointment for you or arrange key codes to be sent to you.

What are your payment terms and options?

Unless we agree otherwise, the invoice for your entire stay (or for the first 8 weeks, for longer stays) will be issued upon confirmation.

Payments are due in advance of your check in. Flexi-Lets only accepts payment in sterling & provides all clients with 2 ways to pay; either via an invoice or by a debit/credit card. Invoices can be settled by direct bank transfer or occasionally sterling cheques are accepted. Flexi-Lets accept card payments from all major credit card companies but please note we charge an additional 2.5% per credit card transaction.

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