FLEXI-LETS are committed to protecting your privacy, and take its responsibilities regarding the security of customer information very seriously. This policy explains how FLEXI-LETS use customer information and how FLEXI-LETS protect your privacy.
Use of Customer Information
FLEXI-LETS require certain information to allow FLEXI-LETS to process your booking. FLEXI-LETS collect the details provided by you, together with information FLEXI-LETS learn about you from your use of our service and your visits to FLEXI-LETS website. FLEXI-LETS also collect information about the transactions you undertake including details of payment cards used.
FLEXI-LETS may collect additional information in connection with your participation in any promotions or competitions offered by FLEXI-LETS and information you provide when giving FLEXI-LETS feedback.
FLEXI-LETS will use your information to provide and personalize FLEXI-LETS services. FLEXI-LETS will also use your contact details to communicate with you. FLEXI-LETS may use your information to send you offers and news about FLEXI-LETS and FLEXI-LETS may contact you by post, email, telephone (including SMS) or fax for these purposes.
Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help FLEXI-LETS in any future dealings with you, for example by identifying FLEXI-LETS requirements and preferences.
FLEXI-LETS like to get your feedback to help FLEXI-LETS to improve our service so FLEXI-LETS may contact you by post, email, telephone or fax to ask your opinions.
There may be instances where it may be necessary for FLEXI-LETS to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings.
FLEXI-LETS may also use and analyze the information FLEXI-LETS collect to administer, support, improve and develop our business.
The information you provide to FLEXI-LETS will be held in FLEXI-LETS systems, which are located on FLEXI-LETS premises or those of an appointed third party. FLEXI-LETS may also allow access to your information by other third parties who act for FLEXI-LETS for the purposes set out in this policy or for other purposes approved by you.
FLEXI-LETS use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to FLEXI-LETS website. This software does not enable FLEXI-LETS to capture any personally identifying information.
Security to protect your information
When you make a booking or enter personally identifying information your payment details are transmitted across the internet securely using high-grade encryption (128 bit).
In addition, as required by the UK Data Protection Acts of 1984 and 1998, FLEXI-LETS follow strict security procedures in the storage and disclosure of information which you have given FLEXI-LETS, to prevent unauthorized access. FLEXI-LETS security procedures mean that FLEXI-LETS may request proof of identity before FLEXI-LETS are able to disclose sensitive information to you.
FLEXI-LETS will retain your information for a reasonable period or as long as the law requires.
To help FLEXI-LETS keep our databases up to date, please let FLEXI-LETS know as soon as your contact details change or if you notice any inaccuracies in them.
Disclosure to third parties
FLEXI-LETS pass personal data, which included information about your method of payment and booking, to the credit or debit Card Company that issued the card with which you made your booking.
We may also disclose personal information to any of FLEXI-LETS group companies.
For your convenience and information the FLEXI-LETS website provides links to other websites. FLEXI-LETS would like to make you aware that these sites may have different security and privacy policies and those FLEXI-LETS have no control over and take no responsibility for any information contained in these sites.
Such third party websites may contain privacy policies that differ from that of FLEXI-LETS and FLEXI-LETS encourage you to review and understand their privacy policies before providing them with information.